McManus Judith A. Effective Business Speaking

LearningExpress, 1998. — 317 p. — (Basics Made Easy). — ISBN10: 157685146X. — ISBN13: 978-1576851463.Today's competitive marketplace demands that people enter jobs with good basic communication and organisational skills - but employers report that only one in five new employees are adequately prepared to do the job.The Importance of Effective Communication
Creating a Great Impression
Overcoming Your Nervousness
Considering Your Audience
Knowing Your Purpose
Creating a Beginning, Middle, and End
Supporting Your Opinions
Being Aware of Language
Delivering Your Presentation in Style
The Importance of Audiovisual Aids
It's Important to Listen
Evaluating Your Performance
Increasing Your Vocabulary
Handling Conflict at Work
Meetings That Pay off
Telephone Skills
Successful Workshops
Relating to All Cultures
Questions and Answers about Effective Communication
Tips That Take You to the Top